Learn about our Terms and Conditions of Service

1. Introduction

These Terms and Conditions establish the rules and regulations for the use of the services provided by Mini Swimmer, a school specializing in swimming for babies and children.

2. Registration and Enrollment

2.1 Registration Requirements

• Parents or legal guardians must complete the registration form.
• Relevant medical information of the student must be provided.
• It is mandatory to present documentation that proves the student's age.
• Parents must sign the consent and liability documents.

2.2 Initial Assessment

• All new students will be evaluated to determine their level.
• Group assignment will be based on age and skill level.

3. Payment Policy

3.1 Fees

• Prices are subject to change with prior notice.
• Payment must be made before the start of classes.
• We offer different payment methods depending on availability.

3.2 Class Packages

• Monthly package of 4 sessions: Validity of 30 days
• Monthly package of 8 sessions: Validity of 45 days
• Semester package of 24 sessions: Validity of 200 days
• Quarterly package of 12 sessions: Validity of 100 days
• The validity period begins on the day of the first class

4. Cancellation and Rescheduling Policy

4.1 Cancellations

• Cancellations must be made at least 12 hours in advance.
• Cancellations with less notice are not eligible for rescheduling.
• No refunds will be issued.

4.2 Rescheduling

• Classes canceled with the required notice can be rescheduled.
• Rescheduling is subject to availability.
• Classes must be taken within the validity period of the package.

4.3 Class Transfers

• Sessions can be transferred to another child.
• The transfer must be notified to and approved by administration.
• To request a transfer, you must send an email to hola@miniswimmer.cl indicating all the information of the student to whom the classes will be transferred.

5. Class Rules

5.1 Attendance Requirements

• Arrive 10 minutes before the start of the class.
• Mandatory use of a swimsuit and swimming cap for the child and the accompanying adult.
• Mandatory use of a swim diaper for babies and children who are not toilet trained.
• Showering before class is mandatory.

5.2 Supervision

• Parents/guardians of babies and young children must remain during the class.
• Only one accompanying adult per student is allowed in the pool area.

6. Safety and Health

6.1 Health Conditions

• Students with contagious diseases will not be allowed entry.
• Any relevant medical condition must be reported.
• The school reserves the right to request a medical certificate.

6.2 Safety Measures

• Students must follow the instructor's instructions at all times.
• The school has certified first aid personnel.
• Updated safety and hygiene protocols are maintained.

7. Rights and Responsibilities

7.1 Of the School

• Guarantee the quality of teaching.
• Maintain equipment in optimal condition.
• Provide qualified personnel.
• Ensure a safe and appropriate environment.

7.2 Of Students/Parents

• Comply with the established rules.
• Respect the schedules.
• Maintain updated contact information.
• Inform about changes in the student's health.

7.3 Disclaimer of Liability for Facility Events

• Mini Swimmer operates in leased facilities and has no control over the general management of the premises.
• The school is exempt from liability in case of:
  • Sports events or competitions scheduled by the facility
  • Unexpected closures for facility maintenance
  • Special lane reservations by the facility
  • Any other circumstance beyond the direct control of Mini Swimmer
• In these cases, affected classes will be rescheduled within the validity period of the package.
• If rescheduling is not possible within the validity period, the deadline to take the affected classes will be exceptionally extended.
• Mini Swimmer commits to notify as far in advance as possible any changes in the schedule due to these events.
• These situations will not entitle to a refund.

8. Modifications and Termination of Service

• The school reserves the right to modify these terms and conditions.
• Changes will be notified in advance.
• The school may terminate the service in case of serious breach of contract.

9. Contact

For inquiries about these terms and conditions:

• Email: hola@miniswimmer.cl
• Phone (WhatsApp only): +1 (305) 336 1196

Last updated: August 1, 2024